Shipping Information

Orders within the United States will be shipped via UPS or Fedex Ground. We will also use USPS for small items.Please note that although most orders do ship the same day, some orders require 48 hours for processing and packaging and will arrive in 3 to 7 business days. We ship from approx 10 different warehouses. Some items may need to be backordered, which could require up to 1-2 weeks for processing and packaging.

*Expedited orders must be placed over the phone. 

Understand that shipping charges quoted are not exact. Some orders (i.e. bulky, heavier products) may be modified after your order, which could result in a decrease or increase shipping and handling fees. Orders shipped to Guam, Virgin Islands, Alaska or Hawaii will require additional shipping charges. You agree to be responsible for any additional shipping and handling fees. You will be notified of any additional charges.

Depending on the item's price, amount, and/or nature of the items sent, some orders will be sent with a signature required and will not be left at shipping address. You agree to be present for delivery of your order or reshipping, handling and/or restocking fees will be charged.

Shipping via UPS Ground or Fedex Ground (within the U.S.):

Amount of Order:    
    Cost
$0.01 - $49.99
$9.50
$50.00 - $99.99
$14.50
$100.00 - $249.99
$19.50
$250.00 - $699.99
$38.50
$700.00 and up
$48.50

You may choose from several different shipping options: Overnight, 2-Day Air, Express Saver (3-Day Air). All expedited shipping methods will require a shipping quote to be manually done by a representative of First Aid Industrial. The quote will be based on the weight of the items ordered, when the order must be received and to where it is shipping. You are paying for a guaranteed delivery, so these services are guaranteed.

International Orders

International orders consist of Canada, and any country outside the United States. An International Freight Quote will need to be manually calculated by a First Aid Industrial Representative, which will be based on the weight of the order and to where it is shipping. All duties and taxes that international customs charge to release the order will be the customer’s responsibility to pay.

Other states such as: Puerto Rico, Hawaii and Alaska may require a freight quote to be manually determined by a representative of First Aid Industrial based on the weight/size of the order.

Please contact us at service@first-aid-industrial.com for more information on options and pricing for delivery outside the United States.

Large or heavy orders will be subject to a shipping quote. Anything over 150 lbs will have to be delivered by truck on a pallet.

FedEx and UPS do not deliver to PO boxes. ALL address changes made after the order has been processed and shipped out with any incorrect or missing address information being presented at the time of purchase: i.e. company name, suite name, customer name, may be subject to a $10 charge incurred by FedEx to make any address modifications. This payment will need to be made before the address change will take effect. Only a First Aid Industrial Employee can make the changes to the address.

Due to many orders being placed online the only method of contact First Aid Industrial has available to contact a customer is via email. First Aid Industrial is not responsible if messages regarding address notifications, additional shipping or discontinued items go to your bulk or junk email folder.

Please note that by placing an order with First Aid Industrial Supply, you are acknowledging that you have read and agree to comply with our shipping policies.

Returns and Refunds

Returns must be made within 30 days of product shipment. The items must be unopened and unused. Food, water, videos, and medicine cannot be returned. The customer must pay for shipping back to our warehouse as well as a 20% restocking fee. Before returning any items, the customer must contact us first to receive an RMA. See the RMA section below for more information. All custom kit orders that are canceled after the order has been placed and approved will be subject to a 20% restocking fee.

Exchanges

Exchanges must be made within 30 days of product shipment. If the item purchased is exchanged with an equal or greater value replacement, the restocking fee is waived. The customer still pays for shipping the product back to the warehouse. Like with returns, food, water, videos, and medicine cannot be exchanged. Before exchanging any items, the customer must contact us first to receive an RMA. See the RMA section below for more information.

Guarantee

First Aid Industrial guarantees products purchased from us up to 30 days after product shipment. If it's determined to be a manufacturer defect, we will waive the restocking fee and also pay for shipping. The product must be in the same condition as when shipped. Before returning any items, the customer must contact us first to receive an RMA. See the RMA section below for more information.

RMA (Return Merchandise Authorization)

Before exchanging or returning any items, the customer must contact us first to receive an RMA. You can contact us by email at service@first-aid-industrial.com or call us at 800.963.6353.

Product Liability Disclaimer

First Aid Industrial guarantees its products against defects for up to 7 days from the date of receipt. First Aid Industrial expressly disclaims all warranties, express or implied, or any kind with respect to the products sold on this website. You agree that First Aid Industrial, its officers, employees, and representatives will not be held liable for damages arising from the use of these products. You agree the maximum liability to First Aid Industrial shall be the price of the products ordered.

Website Disclaimer

The information provided on the First Aid Industrial website is presented 'as is' and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. First Aid Industrial disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that First Aid Industrial, its officers, employees, and representatives will not be held liable for damages arising from the use of this content and its information.

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